Fresh Airs Shirt To Match Air More Uptempo Serena Design Crew

FAQ

GENERAL

Where are your products made?

Our products are made right here in the US. Depending on where you are located your order is routed to our nearest fulfillment center and shipped directly to you.

How are your products made?

Our products are made using the DTG (Direct-To-Garment) printing technique. Direct To Garment is a printing process that involves spraying ink onto a garment which soaks directly into the fabric. Our products are made especially for you as soon as you place an order. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions! In some cases when unpacking your item you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent and should go away after one wash. We strive to color-match the actual sneakers. When an exact color match is unattainable we use the closest color code available.

What are the care instructions for my product(s)?

It is recommended that you wash inside out and tumble dry low or hang dry to maintain print.

Do you offer a discount for new customers?

Yes we do! You can sign up for our email list on our homepage here, and you’ll receive a welcome email with your discount code, valid for your first purchase only. Enter that code during checkout and you’re good to go!

ORDERS

May I cancel my order?

Since our products are made to order and sent to the printing queue after orders are placed we do not offer cancellations. 

Will I receive an order confirmation?

Yes, you should receive a confirmation email and order number as soon as you place an order. Please also check any Promotion folders in your email. If you do not receive an order confirmation, please contact info@snkadx.com with any questions.

I was charged for my order but didn’t receive a confirmation. What should I do?

Please send an email to info@snkadx.com and we will get back to you with a resolution.

Why was my credit card declined?

There are many reasons why a card can be declined, including incorrect billing information. Please reach out to your bank or card company, as they can often provide more information.

My card was declined, but there is a charge on my statement. What should I do?

When a transaction is attempted, the card company often puts a hold on your account for that amount. This hold is temporary and should be cleared within a few days. Be assured that we haven’t captured any funds. If the hold doesn’t clear, you should reach out to your bank or card company for further help.

SHIPPING

Where do you offer shipping?

Shipping available to United States only. We are currently offering free priority shipping which takes one to three business days on average, during the holiday seasons shipping can take longer due to increase in shipping. We do not offer expedited shipping at this time.

Why does my tracking number still say "label created"?

Due to the significant increase in online shopping this year, carriers are handling more packages than ever. Unfortunately, this has resulted in delays in packages being scanned into their systems. While this typically results in delays which can be frustrating, they will process and deliver it as soon as they can.

When will I receive my order?

Please note, due to fulfillment and shipping orders can take up to 5 business days (M-Sa) before they are shipped. Your tracking information will be sent by email to the email address used to place your order once your order has been shipped. Due to the holidays your order might experience processing and carrier delays.

REFUND/RETURNS

What is your Refund/Returns policy?

SNKADX products are made to order meaning when orders are paid the production begins on that item. Refunds or Returns are only accepted for defective products. We are unable to offer refunds/returns for incorrect sizes or buyers remorse since our products are made to order. Please contact us directly if any issues with your order. Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Since items are made to order we cannot offer refunds for buyers remorse. Refund would be made to the original source of payment after your return is reviewed. To complete your return, we require a receipt or proof of purchase. To request for refund send us a detailed email at info@snkadx.com. We will review and provide a resolution on your request.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to SNKADX due to an incorrect/undeliverable address, shipping charges will not be refunded.

May I exchange my order?

We only replace items if they are defective, damaged or if you are sent the wrong item. If you need to exchange it for the same item, send us an email at info@snkadx.com. We will review and provide instructions on where to send the item and how to submit request for exchange.

What is the exchange period?

You have 14 days to submit request for exchanges.

Do I have to pay for the shipping of my exchange?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

When will I receive my exchange?

After your return item is accepted, reviewed and approved we will ship out on the next business day. Please allow 2-5 business days to receive.

May I exchange my item(s) without contacting you first?

No. You must contact us prior to sending your exchange so that we are able to provide the correct return address. Please note that exchanges for merchandise returned without contacting us will be denied as return address may differ from the original shipping address.

How may I contact you?

You may contact us by email at info@snkadx.com and we will reply within 24 hours.

What if my package is missing or stolen?

SNKADX process is to ship your order and provide tracking details in a timely manner. However, SNKADX will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.

If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with with the relevant mailing carrier and file a police report if necessary. SNKADX will not issue refunds or replacements once the package is marked as delivered by the courier.